Frequently Asked Questions

General Questions

What kind of training do your teachers have?
How do you deal with various levels of fluency in the same class?
What is the key to language learning success?

scheduling questions

How can I schedule lessons for my family? 
What happens if I need to change a lesson or skip a week? 
When are lessons available? 
How do I report an absence? 
Do you offer make-up classes? 

billing

How do you bill private lessons? 
How do monthly payment plans work? 
Can I pay in full for my course? 
I have a problem, who do I talk to?